Account & Billing

License Keys

Understanding how FamilyCodex licenses work.

How License Keys Work

• Each license key is tied to one domain/installation
• Your license key is sent via email after purchase
• Free tier users receive a FREE-TRIAL license automatically
• Pro licenses are valid for one year from activation

Activating Your License

1. Log in to your FamilyCodex installation as admin
2. Go to Settings → License
3. Enter your license key from your purchase email
4. Click Activate License
5. Your Pro features will be unlocked immediately

Transferring a License

If you need to move your installation to a new domain, please contact support. We can deactivate your old license and issue a new one for your new domain.

Upgrading to Pro

Unlock all features with a Pro subscription.

How to Upgrade

1. Visit our pricing page
2. Click Get Pro
3. Complete the checkout process via Stripe
4. You'll receive your license key via email
5. Activate the license in your FamilyCodex settings

What's Included in Pro

• Unlimited individuals and families
• Unlimited users
• 10 GB storage for media files
• AI-powered features (biography generation, document analysis)
• Priority email support
• All future updates during your subscription

Billing & Payments

Information about payments and billing cycles.

Payment Methods

We accept all major credit cards (Visa, MasterCard, American Express) via Stripe. All payments are processed securely - we never store your card details.

Billing Cycle

• Pro subscriptions are billed annually at $49/year
• Your subscription renews automatically each year
• You'll receive a reminder email before renewal
• Cancel anytime from your customer portal

Invoices & Receipts

All invoices and receipts are available in your customer portal. You'll also receive email receipts for each payment.

Refunds & Cancellations

Our refund policy and how to cancel.

30-Day Money-Back Guarantee

If you're not satisfied with FamilyCodex Pro, we offer a full refund within 30 days of purchase. Simply contact support and we'll process your refund promptly.

How to Cancel

1. Log in to your customer portal
2. Go to Licenses
3. Click Cancel Subscription
4. Your Pro features will remain active until the end of your billing period

After Cancellation

Your data remains safe. After cancellation, your installation will revert to the Free tier limits. You can still access all your data and export it via GEDCOM at any time.

Managing Your Account

How to manage your customer portal account.

Customer Portal vs FamilyCodex Installation

You have two separate accounts:

• Customer Portal (familycodex.org/portal) - For managing licenses, downloads, and support tickets
• Your Installation (yoursite.com) - For managing your family tree data

Changing Your Password

For the Customer Portal: Click "Forgot Password" on the login page.
For your installation: Go to Settings → Profile → Change Password.

Updating Email Address

To update your email address, please contact support with your current and new email addresses.